In the latter part of 2007, Ashe Industries commenced its distribution and marketing of windows and doors manufactured by Custom Windows of Ocala, Florida. Ashe Industries had not distributed any windows or doors for almost 10 years, but because of Custom Windows sterling reputation, it decided to take another foray into the market. Since that time, Ashe has rapidly grown into one of Custom Windows' largest accounts. Much of Ashe Industries' success can be attributed to its unmatched support provided to dealers in marketing and order procurement.
Besides investing a great deal of time into training its staff, Ashe Industries spent a substantial sum into its web infrastructure which has paid great dividends in customer service and support. Below, please find listed some items that elaborate in more detail what was just mentioned:
- Simply by logging on and utilizing user-friendly order forms, customers can within minutes get a detailed quotation, store that quotation for later use or editing, and then ultimately turn that quote into an order. Even the most complex window or door configurations can be done with very little training and effort.
- For those customers who choose not to go online, Ashe sales personnel utilize this same technology to reply back instantly with detailed quotations and shipping information.
- Customers have online access to all pending orders together with their expected delivery dates. Customers can also view and drill down to all pending bids and orders, as well as any orders that have already been shipped.
- Customers can log on and create customized window proposals for homeowners.
- Ashe Industries has specially trained inside sales personnel who can assist with most customer inquiries regarding window and doors.
- Ashe Industries also has on staff two outside reps dedicated solely to providing window/door marketing and sales support to our dealers.
Custom Windows and Doors was founded in 1988 in Ocala, Florida. It made its initial reputation by producing high quality aluminum windows and doors that were designed specifically for the Florida aluminum contractor. In the past several years the company has greatly expanded its line to include both aluminum and PVC windows and doors for both the new construction and remodeling industry. Keeping pace with new engineering requirements in the market, they have recently introduced Dade County approved impact windows and doors. Custom Windows to date continues to develop other innovative and revolutionary products and is committed to the Florida market, as demonstrated by their recent move in 2006 to their brand new, state-of-the-art 200,000 square foot facility in Ocala, Florida.